Privacy Policy

Effective Date: 5 July 2025 

1. Who We Are

Go Dietitian ("we", "us", "our") provides nutritional services in the United Kingdom. We are committed to protecting your privacy and handling your personal information responsibly.

2. What Information We Collect

We may collect the following personal data from you:

  • First name and last name

  • Email address

  • Telephone number

  • Preferred method of contact

  • Payment details (processed securely via Stripe – we do not store card numbers)

We only collect this information when you voluntarily provide it, such as when you:

  • Fill out a contact or enquiry form

  • Book a consultation

  • Make a payment

3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries and contact requests

  • Deliver our nutritional services

  • Process payments for services

  • Maintain our business operations (via secure tools like Google Workspace)

We do not sell or rent your data to third parties.

4. Legal Basis for Processing (UK GDPR)

We process your information under one or more of the following legal bases:

  • Consent – when you give clear permission (e.g. newsletter sign-up)

  • Contract – to provide services you’ve requested

  • Legal obligation – to comply with applicable laws

  • Legitimate interest – to improve our services and communicate with you

5. Sharing Your Information

We may share your data with trusted third parties only when necessary:

  • Google Workspace – to manage emails and internal documents

  • Stripe – to process secure payments

  • Service providers acting on our behalf (bound by data protection agreements)

We ensure all third-party providers comply with data protection regulations.

6. Data Storage and Security

Your data is stored securely within the UK or EEA-compliant services. We implement appropriate technical and organisational measures to protect your personal information.

7. How Long We Keep Your Data

We retain your personal information only as long as necessary for:

  • The purpose it was collected for

  • Legal, tax, or regulatory reasons

Typically, client information is retained for 7 years in line with professional standards.

8. Your Rights Under Data Protection Law

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to processing in some circumstances

  • Withdraw consent (where applicable)

To exercise any of these rights, contact us using the details below.

9. Contact Us

If you have any questions or concerns about your privacy, please contact:

Go Dietitian
Email: hello@godietitian.co.uk

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.